FEC Inc. Support

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RMA & Repair
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Did you know that preventative maintenance & Troubleshooting procedures can be found in all FEC product manuals?

Installing FEC software on Windows Vista or Windows 7 - 32 & 64 bit editions.

Installing FEC software on Windows 8 - 32 & 64 bit editions.

Technical Support

FEC Inc. offers a variety of support options:

Return Material Authorization & Repair
Please contact FEC’s service and support department (586-580-2622) to receive an RMA number BEFORE returning any material to FEC.

Product Manuals
Most products have downloadable manuals in adobe PDF format. The manuals contain all information to support integration, maintenance & troubleshooting of each product.

Downloads
Drawings, Fieldbus configuration files & Programming Software can be found in the Downloads section.

Frequently Asked Questions
Our online FAQ is available 24 hours a day, 7 days a week. It contains answers to many of the most commonly asked questions plus pointers to documentation and downloadable files.

Services
FEC is committed in providing exceptional support and services for all of our systems including testing, system training and calibration services for our products.

Identify your Product
Having problems identifying which FEC product line or model you have? This LINK should help.

Our staff of highly trained Engineers, Assembly Specialists & Product technicians supply prompt on-site customer support, start-up and commissioning for all of our systems and products. Our staff is always available for short-notice service, support and to assist with on-site application studies.